Is Fugu Casino licensed, legit and safe to play?

Licence no. OGL/2024/1193/0821 from the Curaçao Gaming Authority for gaming and sportsbooks. All game results come from RNG software built by the individual studios and not from our internal systems. In the unlikely event you ask us why the 23rd spin in a game paid, we will look up the log for your account and get back to you.

How much money can I withdraw daily?

Standard and Regular members can withdraw up to €4,000 in any twenty-four hour period. Reach Captain status and that increases to €10,000. Achieve Legend and the cap goes away altogether. Requests above your tier limit get split across several days, so a €15,000 cashout on Captain lands in two payments rather than being refused.

Do you have no deposit bonus offers?

Our current promotions require a deposit before we reward you. Newly registered players receive 250% on up to €900 plus 500 free spins on that first deposit and subsequent reloads come with 50% in bonus funds up to €400. We also add a birthday cash gift worth €40 to €100 depending on your status.

Can I access the mobile casino without having to install anything?

The browser experience is perfectly functional on Android and MacOS devices, and the 41MB Android app is a fast download option. We do not sign users in automatically, so you type your regular login details each time. Forgot password? Click the link and wait a short while for the reset email.

How do I login to the casino on mobile if I lost my login details?

Hit the sign in button from any page, enter your email address and password. Forgot the password? Use the password reset link we send to your email inbox. Keep access to that mailbox because every reset runs through it. Don't see the message? Check your spam folder before sending us a support request.

Do you support fast withdrawal options for German players?

Crypto currencies such as Tether or USD Coin tend to settle fastest, often in less than 30 minutes. Bitcoin is usually quick too but can be delayed by network congestion. Revolut and MiFinity reduce the wait for almost all users to a day. Bank wire is the slow option, often taking two to five working days to reach your bank account. Cashouts are processed after a quick internal check of the account.

How do I get support for Fugu casino?

Live chat buttons appear in a fixed position on the screen and you get a person almost immediately. Other ways include support@phelps-strafrecht.de, which is suitable for document uploads, and the FAQ section, which covers terms and conditions, verification steps and transaction timings.

Contact Fugu

Our service team is available around the clock. Most questions are settled within minutes; document checks normally take up to one working day.

How to reach us

Live chat: the chat button at the bottom right of every page. The fastest route for login, deposit or bonus questions.
Email: [email protected]. Best for anything that needs an attachment, such as an ID or a proof of address.
Help centre: the FAQ sections on this site cover verification, limits and transfer times.

What to put in your message

So we can help without a second round of questions, tell us up front:

the email address the account was opened with
what it is about, in a sentence or two
for payments: the amount, the currency and the date
for technical issues: your device, browser or app version

Never send us your password. Nobody on our team will ever ask for it.

Response times

Channel	Usual reply	Best for
Live chat	under a minute	login, bonus, quick questions
Email	up to one working day	verification, documents, complaints
Help centre	instant	rules, limits, transfer times

Responsible play

Deposit limits, reminders and self-exclusion are available in your account at any time. If you need a break, tell us and we will set one up. Play is for players aged 18 and over.

Write to us directly

The form lands in the same inbox as an email to our support address.